10 Year Warranty

  1. Product Registration.
    Vita-Mix Corporation (“Vitamix”) strongly encourages you to register your purchase. You can register online at www.vitamixaustralia.com.au/pages/product-registration or by calling 1800 709 714 (AU) or 0800 238566 (NZ). Failure to register your product purchase will not diminish your warranty rights. However, registering your purchase will allow Vitamix to better serve you with any of your customer service needs.
     
  2. Who Can Seek Warranty Coverage.
    This Guarantee is extended by Vitamix to the owner of this Machine for personal household use only. This Guarantee does not apply to products used for commercial, rental or re-sale purposes. Should ownership of the machine change during the 10-year period, please update the Machine’s owner information by emailing our customer service department at support@fackelmann.com.au or calling 1800 709 714 (AU) or 0800 238566 (NZ).
     
  3. What is Covered.
    Vitamix warrants to the owner that if this Machine (a “Machine” consists of a motor blender base and any containers purchased together) fails within 10 years from the date of the initial purchase due to a defect in material or workmanship or as a result of normal wear and tear from ordinary household (domestic) use, Vitamix will, within 30 days of receipt of the returned product, repair the failed Machine or component part of the Machine free of charge.

    If, in Vitamix’s sole discretion, the failed Machine or component part of the Machine cannot be repaired, Vitamix will elect to either (A) replace the Machine free of charge or (B) refund the full purchase price to the owner.
     
  4. What is Not Covered.
    This Guarantee does not apply to Machines that have been used commercially or in non-household (non-domestic) applications. This Guarantee does not cover cosmetic changes that do not affect performance, such as discoloration, or the effects of the use of abrasives or cleaners or food build up. This Guarantee is only valid if the Machine is used and maintained in accordance with the instructions, warnings and safeguards contained in the owner’s manual.

    Vitamix will not be responsible for the cost of any unauthorised warranty repairs.

    REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE ARE THE EXCLUSIVE REMEDIES OF THE PURCHASER AND THE SOLE LIABILITY OF VITAMIX UNDER THIS WARRANTY. NO EMPLOYEE OR REPRESENTATIVE OF VITAMIX IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY OR ANY MODIFICATION TO THIS WARRANTY WHICH MAY BE BINDING UPON VITAMIX. ACCORDINGLY, PURCHASER SHOULD NOT RELY UPON ANY ADDITIONAL STATEMENTS MADE BY ANY EMPLOYEE OR REPRESENTATIVE OF VITAMIX. IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.
     
  5. What Voids this Warranty.
    Abuse, misuse, negligent use, alteration of the Machine, exposure to abnormal or extreme conditions, insect or vermin infestation, or failure to follow the operating instructions will void this Guarantee.

    The Guarantee is also void if repairs to the Machine or any component part of the Machine are performed by someone other than either Vitamix or an authorised Vitamix Service Provider or if any component part of a Machine is used in combination with a motor-base or container that is not expressly authorized by Vitamix.
     
  6. How to Obtain Return Authorization Under This Warranty.
    In the event that the Machine or any component part of the Machine needs service or repair, you must contact us online at www.vitamixaustralia.com.au/pages/contact-us, or by email at support@fackelmann.com.au, or by calling 1800 709 714 (AU) or 0800 238566 (NZ) to obtain a Return Authorisation number and detailed return instructions.
     
    You should then return the entire machine in the original or sufficient packaging along with your Return Authorisation number and proof of purchase. Vitamix is not responsible for any damage to the machine caused by improper packaging by the purchaser when sending for repairs.
     
    We will then process your claim accordingly.

    Purchaser is responsible for the costs of special shipping requests.

    PLEASE NOTE it is essential that the Machine be received by Vitamix no later than the last day of the Guarantee period. Late claims will not be considered

    This Guarantee is honoured through Fackelmann Housewares:

    Australia:
    Fackelmann Housewares
    90B Euston Road
    Alexandria, NSW 2015
    1800 709 714
    support@fackelmann.com.au
    www.vitamixaustralia.com.au/pages/contact-us

    New Zealand:
    Fackelmann Housewares (NZ) Ltd
    30 Highbrook Drive
    East Tamaki, Auckland 2013
    0800 238566
    support@fackelmann.com.au
    www.vitamixaustralia.com.au/pages/contact-us

    Any repaired or replaced Machine will be guaranteed on these terms for the unexpired portion of this Guarantee.

    This Guarantee is for the benefit of you, the purchaser. No benefits may be given to any third party, except through a valid transfer by private sale to another person for domestic use of the Machine during the period of operation of this Guarantee.

    This Guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage.

    You have statutory rights in relation to the Machine. This Guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer.

    Additional written copies of this Guarantee can be obtained by writing to either address listed above. Please include a stamped and self-addressed envelope for each copy of the Guarantee requested.

    This Guarantee applies to new Machines purchased from an authorized retailer of Australia and New Zealand. In the case of purchase from other channels, Vitamix reserves the right to reduce or restrict the Guarantee period.