Information for Consumers

Vita-Mix are issuing an important safety notice in respect of Vitamix® 225ml and 600ml Blending Containers and Blade Bases which are compatible with certain Vitamix® Ascent® Series Blenders.

These items are either sold separately or packaged with a Vitamix® Ascent® Series A2300i, A2500i or A3500i blender. Through our ongoing quality inspection program, we have identified a potential safety issue with the US versions of the above containers. It is possible that the container may separate from the blade base exposing the blades to consumers, creating a laceration hazard.

While the US product is different from the international models, out of an abundance of caution, Vitamix has decided to issue a voluntary recall on all 225ml and 600ml Blending Containers and Blade Bases products globally.It is important to note that the Australian models of these products have interlock technology and will not operate if the lid is loose or not put on correctly.
Consumer safety is our top priority, and Vita-Mix is fully committed to upholding the highest standards of safety, quality, and service.

To remedy this issue, we are offering a free repair kit to consumers, which includes a protective plastic shroud to be attached over the blade base, along with additional instructional labels.

If you own an affected product, please stop using it immediately and call +44 20 8705 05 43 (NZ and International consumers) or to register your details to receive a free repair kit visit: BlendingCupBowlRecall.expertinquiry.com. Consumers in Australia can also call 1800 959 459 to register their details.

If you have any difficulties registering your details, please call Fackelmann Housewares: 1800 709 714.
Please note, no other Vitamix products (including the Blenders) are affected by this issue.

Pictures of the affected products are shown below:

Details of the affected products are listed below: