Your Opinion Matters - Terms & Conditions

Information on how to enter the Vitamix Australia Survey - Your Opinion Matters Competition (Promotion) and prizes form part of these Terms and Conditions. Promoter is FMHW Pty Ltd ABN: 89 601 910 776 trading as Fackelmann Housewares of 90B Euston Road Alexandria NSW 2015.
Entry is only open to Australian residents who are aged 18 years and older (Entrants). Employees and the immediate families of the Promoter and its agencies associated with this Promotion are ineligible.
The Promoter reserves the right to verify the validity of entries and to disqualify any Entrant who tampers with the entry process or who submits an entry that is not in accordance with these Terms and Conditions.
The Promotion runs from 12 January 2024 and closes at 11.59pm AEDT on 25 January 2024 (Promotion Period). The winners of the Promotion will be drawn on 29 January 2024 (Draw).
The Draw will be conducted at the Promoter's premises located at 90B Euston Rd, Alexandria, NSW 2015 at 29 January 2024. Winners will be notified via email within 24 hours. The determination of the winner is final, and no correspondence will be entered into.
Conditions of Entry. To enter, Entrants must during the Promotion Period:

(a) Go to https://www.surveymonkey.com/r/VitamixAUedm

(b) Complete the survey and agree to provide personal details by answering questions 33 - 41.

Entries must be submitted by the individual Entrant and any automated entries will be invalid. Entries must be submitted via the online survey form as stated on clause 6. Any costs associated with use of Vitamix AU website will be the responsibility of the Entrant.
An entry cannot be modified after it has been submitted.
Entry in a Competition and the Promotion is free (any internet connection charges are the responsibility of the Entrant).
Entries for the Draw must be received by the closing date and time of the Promotion Period. The time of entry will in each case be the time the entry is received by the Promoter’s database and not the time of transmission by the Entrant. The Promoter, its agents, affiliates, or representatives will not be liable for any lost, late, or misdirected entries including delays in the delivery due to technical disruptions, network congestion or for any other reason. The Promoter or its affiliates accept no responsibility for entries not received by the closing date for any reason whatsoever.
Entries not completed in accordance with these Terms and Conditions, and any incomplete or indecipherable entries, will be deemed invalid.
All Entrants warrant to the Promoter that the above entry requirements have been met.
The Promotion is a game of chance. The winner will be selected/drawn at random.
There will be five (5) winners in total across the Promotion Period. Prizes: Five (5) $500 voucher to spend on www.vitamixaustralia.com.au including free shipping. The voucher can only be redeemed in one order and is valid until 31 May 2024. The winners will be notified via email on Monday 29 January 2024.
The total prize pool for this Promotion is $2500 AUD. Prizes will be sent to the winners via email.
If the winner cannot be contacted within 24 hour of first notification attempt, if the prize notification is returned as undeliverable, if the winner rejects the prize, or in the event of noncompliance with these rules, their prize will be forfeited and an alternative winner may be selected from all remaining eligible entries. Upon prize forfeiture, no compensation will be given.
The Promoter accepts no responsibility for any variation in the prize value. Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash.
If for any reason this Promotion is not capable of running as planned (including but not limited to) infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion.
The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on line systems, servers, or providers, computer equipment, software, technical problems or trace congestion on the Internet or at any web site, or any combination thereof, (including but not limited to) any injury or damage to entrants or any other person’s computer related to or resulting from participation in or down-loading/up-loading any materials in this Promotion.
Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify any statutory consumer guarantees or any implied condition or warranty the exclusion of which from these Terms and Conditions would contravene any statute or cause any part of these Terms and Conditions to be void (Non-Excludable Guarantees). Subject to the limitations in the preceding sentence, the Promoter excludes from these Terms and Conditions all conditions, warranties and terms implied by statute, general law or custom.
Any costs associated with accessing the Vitamix AU page is the Entrant’s responsibility and is dependent on the Internet service provider used.
Subject to any Non-Excludable Guarantees, the Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this Promotion or accepting any of the prizes.
In the event of war, terrorism, state of emergency or disaster the Promoter reserves the right to cancel, terminate, modify or suspend the Promotion.
Subject to any Non-Excludable Guarantees, the Promoter shall not be liable for any prize that has been lost, stolen, damaged or tampered with in any way.
The Promoter collects Entrants’ personal information for the purpose of conducting the Promotion and for future promotional, marketing and publicity purposes. The Promoter may for such a purposes disclose Entrants' personal information to third party service providers including for the storage of data, to assist with prize delivery, data analysis and direct marketing. Some of third party service providers may be located overseas in the United States of America. If the information requested is not provided, the Entrant may not participate in the Promotion. By entering the Promotion, each Entrant also agrees that the Promoter may use this information in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the Entrant, including sending the Entrant electronic messages. A request to access, update or correct any information should be directed to the Promoter at their address set out below. All personal information collected will be in accordance with the Fackelmann Housewares' privacy policy: https://vitamixaustralia.com.au/pages/privacy-policy
The Promoter reserves the right to request winners to provide proof of age, identity and residency at the nominated prize delivery address. Identification considered suitable for verification is at the discretion of the Promoter.
Entrants understand that they are providing their information to the Promoter. Any questions, comments or complaints regarding the Promotion must be directed to Fackelmann Housewares, 90B Euston Rd, Alexandria, NSW 2015, Australia. The information you provide will only be used in the ways outlined in these Terms and Conditions
All Entrants consent to Fackelmann Housewares keeping any data provided to Fackelmann Housewares during this Promotion and agrees to Fackelmann Housewares' privacy policy (https://vitamixaustralia.com.au/pages/privacy-policy).